Store Policy

🔄 Refund & Exchange Policy | Ordi St-Joseph

At Ordi St-Joseph, we want you to shop with confidence! 😊
All our used and refurbished laptops and computers are carefully tested, but if something isn’t right, we’ll make it easy for you to exchange your item.

⏱️ Exchange Timeframe

You have 30 days from the date of purchase to request an exchange.

🛠️ When Can You Exchange?

We gladly accept exchanges if:

• The product has a hardware defect

• The product is not as described 
  

We want you to feel safe buying used and refurbished computers, if there’s a genuine issue, we’ll help you get a working replacement.

🔍 How Exchanges Work

1. Contact us first at ordistjoseph123@gmail.com or 514-962-1882.

2. Our team may perform a quick check or diagnosis to confirm the issue.

3. If the problem cannot be repaired, we’ll exchange the item for the same model or similar.

4. Minor issues may be repaired instead of exchanged to get your device back to you faster.

⚠️ What’s Not Covered

Exchanges do not cover:

• Software or battery issues

• Damage caused by operating system changes (Windows, Linux, etc.)

• Items that have been intentionally damaged or misused

Liquidation items are final sale and cannot be exchanged.

📦 How to Return Your Item

• Contact us first to start the exchange.

• Ship to:
  Ordi St-Joseph
  5645 Grande Allée, local 140
  Brossard, QC J4Z 3G3

• You’re responsible for shipping costs.

• Please pack your item carefully, exchanges may be declined if it arrives damaged from improper packaging.

💻 Why Shop with Ordi St-Joseph

• Fast shipping across Canada & USA

• Quality used and refurbished laptops & desktops

• Friendly, professional service — we’re here to help you every step of the way 💙

• Safe and easy exchanges — your satisfaction matters!